ANZ Financial Performance Overview

SECTION 5 We continue to strengthen our position in the Corporate and SME markets • High levels of customer satisfaction and continued focus on our service proposition enabled Corporate Banking to deliver a 6% increase in NPAT in the half to September. • A solutions based proposition led by our Wall St to Main St strategy has ensured that we have maintained our market leadership. . Initiatives to free up front line time to focus more on customers and synergies from working with SME have enabled the business to grow the customer base and increase cross selling opportunities. Corporate Banking continues to deliver significant profit opportunities to other businesses within the bank with total customer profit increasing by 26% in the year. SME Banking is benefiting from significant investment in the business in recent periods. Our continued double digit NPAT growth (2003: 16%), and strong growth in both lending and deposits are largely attributable to: 8.5 8 7.5 7 6.5 • An enhanced customer proposition • Increased staff and customer satisfaction • Selective increases in front line staff where growth opportunities are evident • The continuing benefits of our business specialisation strategy and controlled use of the third party origination market • Up-skilling our staff and business management • Our underweight market position coupled with a strong execution of the growth agenda and specialised business focus ANZ leads Corporate Banking customer satisfaction* 6 1996 1997 1998 1999 2000 2001 2002 2003 ANZ Peer 2 Peer 1 *Score out of 10: Source - Roberts Research 1996-2003 Peer 3 Regionals Growing from an underweight position in SME - FUM growth (A$b) 27% 15% Net Loans & Advances Deposits Sep-02 ■Sep-03 39 ANZ

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