H1 2022 Financial Results
A PROVEN AND SUCCESSFUL OMNICHANNEL MODEL
971
c. 90%
multi-format stores including 405
franchises at end June 2022
of French people have a Fnac
or Darty store within 15'of home
unique visitors on the
c. 27M
e-commerce site per
month on average
C. 50% of online sales are C&C
FERGALE
FRE
GILE HAUT
FRAGIL
HAUT
GILF HA
FRAG
HAUT
Le
choix
durable
par-
Darty
l'Éclaireur
FNAC
AN EFFICIENT AFTER-
SALES SERVICE
→
1 central spare parts warehouse
> 5 after-sales service workshops
€ 3,000+ employees dedicated to
after-sales service
AN AGILE LOGISTICS
NETWORK
→
14 warehouses in Europe
c.90 delivery platforms
Multiples services: click&collect,
next day delivery...
AN EDUCATED CHOICE
4th edition of its After-Sales Service
Barometer (77 product families were
studied and analyzed)
→ L'Eclaireur Fnac, a digital platform
for informed opinions on themes
related to culture and technology
FNAC DARTY
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