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Investor Presentaiton

2013 Financial and Social Responsibility Report content Message from the Chairman of the Board of Directors Message from the CEO 2013 Financial Results The Business The Customer Productivity 12 2472 16 25 Future Growth 30 Responsibility 35 Corporate Governance 55 Management's Discussion and Analysis of Results 58 Audit and Corporate Governance Committees Report 61 Glossary 63 Consolidated Financial Statements 64 GRI Guidelines 86 1

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