FirstBank FY'10 & Q1'11 Investor & Analyst Presentation

Summary & Strategy & Transformation Risk Mgt & Corporate Financial Review Operating Environment Highlights Outlook Governance Strategic Delivery - Service Excellence Branch Transformation: Driving awareness on key product offerings ("DID YOU KNOW"?) is also a major area of focus FirstBank Since 1894 Did you know? You can make deposits into your account without even standing in line at the teller area... FirstBank Online So why queue? Use a Cash Deposit ATM today! FirstBank FirstMobile Did you know? You can get notifications on transactions made on your account within seconds by sms or e-mail... FirstAlert did you know? you can pay bills, top up airtime and transfer funds using your mobile phone... did you know? you can get information on your account and any FirstBank product & service 24/7... ...so why queue? Sign up and go mobile right away! FirstBank FirstContact Since 1894 did you know? you can confirm your cheques anywhere, anytime, online or through FirstContact... ...so why wait? Sign up for online banking and a token today! ...so why wait? Sign up for FirstAlert today! FirstBank Cheque Confirmation FirstBank Since 1894 FirstBank FY'10 & Q1'11 Investor & Analyst Presentation - 28/04/2011 ...so why wait? Call FirstContact today on 0700-FIRSTCONTACT (0700-347782668228) FirstBank Since 1894 Did you know? You can check your balance, confirm cheques, print account statements and transfer funds, anywhere and anytime... FirstBank Online why wait? Sign up or First Bank Online today! FirstBank 33

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