First Quarter 2022 Investor Presentation
LO
5
Our efforts have resulted in high customer satisfaction...
Large Corporates
Prospera, Sweden and Nordics 1
Sweden
1 1 1 1 1–1
Financial Institutions
Prospera, Sweden and Nordics 1
Sweden
1
SEB
KANTAR PROSPERA
1—–1–1–1–1–1
Fixed income
Prospera, Sweden
1
1
1
2 2 -2
KANTAR PROSPERA
KANTAR MERA
3 3
1
1
1
1
1
1
1
2
2 2
2
2
KANTAR FROGHERA
Nordics
Nordics
KANTAR PROSPHA
2016 2017 2018 2019 2020 2021
2016 2017 2018 2019 2020 2021
2016 2017 2018 2019 2020 2021
Corporates
Swedish Quality Index (SKI)
Private individuals
Swedish Quality Index (SKI)
Sweden
Finansbarometern
Peers in Sweden 2
Peers in Sweden 3
1 SKI
SVENSKT KVALITETSINDEX
2
2
3
3
3
3
5-5
5
6
6
7—7—7
Business bank
1–1–1
22222–2 CSKI 2—2—2
SVENSKT KVALITETSINDEX
2-2-2-2-2-2
Small enterprise bank
8
8
8
All banks 4
All banks 4
2016 2017 2018 2019 2020 2021
est. 2000
Finans
Barometerni
ARETS AFFÄRSBANK
2021
Privata
Affärer
ÅRETS
BANK
2021
'Bank of the Year'
2021
Sustainability advice
Prospera, Sweden and Nordics
Sweden
1-1-1
1
KANTAR PROSPERA
1-1-1 1
Nordics
2016 2017 2018 2019 2020 2021
Private Banking
Prospera, Sweden
4—4—4
7-7
4
KANTAR PROSPERA
2016 2017 2018 2019 2020 2021
2016 2017 2018 2019 2020 2021
SEB
2016 2017 2018 2019 2020 2021
1 All Tiers. 2 Ranking including SEB, Handelsbanken, Swedbank, Nordea, Danske Bank. 3 Ranking including SEB, Handelsbanken, Swedbank, Nordea.
4 Banks with less than 300 respondents are summarised as one actor ('Other').View entire presentation