Investor Presentation February 2022

Moving is Offline, Complicated, Time-Consuming, Stressful & Expensive Consumers want a better tech-enabled experience Inspect Shop Appraise Research Select Move Close Current Home Finance New Home Separate Service Providers real estate $ inspector $ mortgage lender $ appraiser title co escrow co $ mover agent $26-$40k Estimated Cost to Move¹ 1. Estimated Cost to Move = $26k-$40K or 7-11% of the average home transaction value of $366,400 per the National Association of REALTORS®. Based on market data, the estimated cost to move includes real estate commissions of 5-6%, mortgage origination fees of 0.5-1%, title insurance premiums of 0.5-1%, escrow fees of 1-2%, and moving costs of 0.2-0.6% for short-distance moves. It does not include other potential costs like closing concessions, inspection, appraisal, dual mortgage payments or renovations. 16 Customer journey is often non-linear, requiring multiple vendors with no central integrator ZILLOW GROUP

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