Financial Performance Overview

Bank Dhofar Strategy RELATIONSHIP LED EASY TO DEAL WITH To become the most preferred banking partner, trusted by customers for exceptional service delivery experience and meaningful value propositions RESPONSIBLE & SECURE OUR PURPOSE THINKING LONG-TERM DIGITAL ENGAGEMENT 5 بنك ظفار PERFORMANCE CULTURE Enhance digital engagement through omni-channel & customer- centered experiences Acquire more customers, deepen & retain existing relationships by offering compelling value propositions Focus on simplifying processes to improve operational efficiency and managing expenses to maintain a healthy cost-income ratio CUSTOMER CENTRICITY FUTURE PROOF TECHNOLOGY OUR STRATEGIC PILLARS OPERATIONAL EXCELLENCE Enhance use of data, analytics and technology to improve productivity, agility and customer experience Follow a disciplined risk management approach to protect the bank's systems and safeguard customer privacy OUR PRIORITIES Continue to attract, develop, and retain the best talent BankDhofar 14

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