Despegar Investor Day Presentation Deck
DESPEGAR
ESG: Completed Our First Materiality Assessment in 2021, Implementing
the Following Key Initiatives
MATERIAL AREAS
1. Customer Satisfaction
2. Innovation
3. Information Security
4. Diversity and Inclusion
5. Data Privacy
6. Talent
7. Human Rights
8. Sustainable Alternatives for Travel
9. Environment
10. Compliance Ethics and Integrity
11. Community
CUSTOMER SATISFACTION
Invested $20 M in 2021 in response to Covid-19
Customer service levels approximately 1,900 bps higher
when compared to pre-pandemic levels
INNOVATION
Developed New Capabilities
- Koin
- B2B
- Vacation Rentals
- In-destination activities
INFORMATION SECURITY
Based on 3 pillars:
INVESTOR DAY
Risk Management Policy
- Security Awareness Program
- Quarterly Infrastructure and Breach testing
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