FY21 Results
Digital integration
Transforming our business with technology
IMPROVING OUR FOUNDATIONS
CUSTOMER OUTCOMES
BUILDING DIGITAL EXPERIENCES
> Continued improvement of customer experience and supporting transition from branch
to digital channel
> Growing appeal within younger customer base with fully integrated digital banking
> Improved loan processing experience and focus on reducing the cost per loan in a
highly competitive market
> Investment in technology to solve customer problems and broaden access to products
and services
> Ensuring consistently strong cyber resilience and strong protections to customer data
Internet, mobile app banking truly integrated and responsive to customer touch point
AUSWIDE
AN
MAROONS
10
MAROONS
Queenslander!!!)
VISA
3
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INVESTOR PRESENTATION | FY21 Results - 27 August 2021
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