1Q22 Earnings Release Presentation

IIIIII Shareholders Customers People Communities Enhanced customer experience boosts aquisition, loyalty and profitability per customer +acquisition Customers (million) Revenue per customer Thousands/month +12% YoY 54.8 53.4 +7% YoY +69% 940.6 49.0 30.6 556.8 632.4 30.3 271.3 8.3 +133% 28.4 +12% YoY 7.9 Mar/21 Mar/22 6.6 -Total -Digital Mar/21 Dec/21 Total Active Mar/22 Customers with 6 or more products Customer base growth YoY +12% +8% +17% Total Active Digital INVESTIDOR RELATIONS +27% with 6 or more products +active customers +70% become active customers within four months +33% YoY sales on the digital channel +loyalty 27% of the active customer base are loyal 25% of newly- acquired customers are loyal¹ Revenue from loyal customers is 5.6x higher than from non-loyal customers [email protected] 0800 286 8484 FAQ www.santander.com.br/faq 1 Based on the last six-month average 10

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