Investor Presentaiton

After Sales Service BLUE STAR India's largest air conditioning and refrigeration service provider, maintaining around 2 million tonnes of air conditioning and refrigeration equipment. Service reach to more than 3700 towns handling > 1.2 million service calls a year • Runs an excellence programme titled "Gold Standard service". Same day installation and response time of 3 hours and turnaround time of 18 hours. • ISO 9001-2015 certified. Recognised as "Leader in Customer Management" during Business Excellence Star Recognition by CII in Sep 2018 Forayed into Engineering Facility Management which covers a wide repertoire of operation and maintenance services for electro-mechanical utilities 11

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