SUSTAINABILITY REPORT 2021
SUSTAINABILITY REPORT 2021
Portobello
Integrity
The Ethics Code
The document gathers the conducts and
principles that must be followed by 100% of
the employees, reaffirming the commitment
to balance the economic, environmental
and social pillars, according to the values
of the organization. It highlights, among
other fronts, the Integrity pillar, which
addresses the need for rigorous and
impartial behavior and full respect for the
laws and standards that govern activities
with customers, suppliers and competitors.
It does not tolerate any type of attitude that
constitutes an attempt or practice of bribery
or corruption.
The code of ethics is under review and
will now include not only employees, but
other stakeholders. It will also address
the relationship with consumers in more
depth, bringing guidelines for responsible
marketing, behavior on social media, fair
competition, confidentiality and privileged
information, donations and sponsorships,
General Data Protection Law,
compliance of accounting, financial
and contractual records.
In 2022, Portobello will strengthen the
mechanisms that prevent corruption, with
the execution of a specific action plan,
which will include the implementation of
anti-corruption and relationship policies with
the public sector, definition of compliance
procedures with inspections and
investigations and for the relationship with
tax authorities, review of internal processes
involving the hiring of third parties and
payment flows, as well as training on code
of ethics policies, risk assessments of
corruption in operations and communication
actions on the subject.
The company does not make political
contributions.
Ethics Channel
Portobello has developed an independent
ethics channel, managed by a specialized
consultancy, which receives complaints
via telephone or web. Complaints of
misconduct, characterized by non-
compliance with the code of ethics,
internal policies and rules and current
legislation, are evaluated by Compliance
and by the Ethics Committee. In addition,
there is a policy to protect the good faith
communicator to avoid retaliation - records
can be anonymous or identified. Until 2021,
complaints were managed internally, making
anonymity impossible. During the year, there
were no complaints of any nature and no
cases of discrimination.
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MESSAGE FROM THE CHAIRMAN
PORTOBELLO
STRATEGY
GOVERNANCE
THE REPORT
SUSTAINABILITY AT PORTOBELLO
SOCIAL
ENVIRONMENTAL
ECONOMIC
GRI CONTENT INDEX
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