Investor Presentaiton
PEOPLE FIRST - OUR RESPONSE TO COVID-19
Our Employees
■ Prioritizing health & safety
■ Successful transition to
working remotely (~70% of
employees)
■ Committed to protecting
employee's jobs this year,
in response to COVID-19
■ Maintain regular salary
with flexible arrangements
to accommodate
employees
■ Special compensation for
on-premise employees
■ Five additional "wellness
days" and free access to
telemedicine
■ Strong employee
engagement scores
throughout the crisis
Our Retail Clients
■ Offering uninterrupted
service with -75% of
branches remaining open
and gradual re-openings
starting late May
■ Increased digital support
and in-call centre capacity
■ Loan deferrals: ~39,000
mortgages and ~27,000
other loans; no "interest on
the interest" to eligible
clients
■ Credit card deferrals:
~9,300 credit cards
■ Waiving certain fees to
eligible clients
■ Special measures and
dedicated services for
seniors
■ Broadbased uptick in
client satisfaction during
the crisis (1)
Our Business Clients
■ Extending balance sheet:
~$3.8B in incremental
draws and $1.8B in new
lending during Q2
■ ~3,100 clients with
payment deferrals
~$830M to ~21,000 SMEs
under CEBA government
program(2)
■ Providing liquidity on all
assets to our corporate
and institutional clients in
volatile markets
■ Supporting debt markets,
advisory and financing
needs for corporate clients
and governments in these
extraordinary times
■ #1 client satisfaction in
Canada for SME banking
during the crisis (3)
Our Communities
■ $1 million to food banks,
vulnerable groups and the
Canadian Red Cross
■ $500,000 to the United
Way COVID-19 Fund
■ $500,000 to 10 mental
health organizations
■ Donations to the Breakfast
Club of Canada and
Héma-Québec
■ Accelerated disbursement
program to NPOS
requesting support
■ Committed to supporting
those impacted by the
crisis and vulnerable
populations
OUR MISSION: HAVING A POSITIVE IMPACT ON OUR EMPLOYEES, OUR CLIENTS AND OUR COMMUNITIES
Note: Excluding USSF&I. Data points provided as at April 30, 2020. Other retail loan deferrals exclude student loans deferrals. Please refer to pages 6-7 of the Bank's Q2-
20 Report to Shareholders for additional details regarding relief measures for clients.
(1) As established by the variation in the Bank's Net Promoter Score between March and April 2020.
(2)
Canada Emergency Business Account.
(3) Source: Canadian Federation of Independent Business, COVID-19 survey results published on April 15, 2020.
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