Maybank Earnings Summary Q3 & 9M FY2020 slide image

Maybank Earnings Summary Q3 & 9M FY2020

Continued Commitment in Supporting Customers Through the COVID-19 Pandemic Maybank Group's Loans Under Repayment Assistance, Relief or R&R Programmes for Three Home Markets • Malaysia as at % of Outstanding Loan Balance^ 14 Aug as at 12 Nov Mortgage 83.9% 10.0% Auto Finance 90.1% 4.1% Unit Trust 92.5% 4.3% Other Retail Loans 54.9% 6.3% SME 85.6% 23.8% Business Banking 77.5% 20.5% Corporate 25.7% 28.4% As of 6 Nov, total BNM Special Relief Facility loans disbursed to SMEs was RM1.7 billion Continued Repayment Assistance by Maybank, post moratorium • . . -89% of retail customer base continued servicing loans/financing payments as usual, post-automatic moratorium expiry. >93k Repayment Assistance applications received from individual and SME customers as at 16 Nov. All eligible applicants have been approved. -43% of approved applicants granted an additional 3 months repayment deferment up to 31 Dec, mainly due to loss of employment. Other applicants requested a repayment reduction due to reduced income. Also offering Targeted Repayment Assistance to eligible B40 individual and Microenterprise customers effective 23 Nov 2020 up to 30 June 2021. Customers may apply for a 3-month deferment of instalments or a 50% instalment reduction for 6 months. 3 Singapore % of Outstanding Loan Balance^ Indonesia as at as at % of Outstanding Loan Balance^ 14 Aug 12 Nov as at 14 Aug as at 10 Nov Mortgage 10.4% 10.6% Mortgage 12.6% 17.0% SME 28.2% 35.6% Auto Finance* 20.8% 16.6% Business Banking 37.4% 40.5% Credit Cards & Personal Loans 9.4% 10.7% Corporate 7.6% 7.2% RSME 20.3% 22.2% Total 10.8%¹ 11.3% SME+ 18.8% 23.7% * Bank-only, Maybank Singapore has provided SGD1.0 billion Government relief loans (i.e., Enterprise Singapore loans) to 2,000 RSME and Business Banking customers² as at 12 November 1 Singapore's Total % as at 14 Aug has been restated due to an error in the previous disclosure 2 Based on number of accounts Λ Against outstanding total gross loans by each country's segment @ 31 Jul 2020 & 31 Oct 2020 Business Banking 12.4% 15.9% Corporate 21.4% 25.7% not including subsidiaries i.e., WOM and Maybank Total 17.7% 20.8% Finance. Maybank
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