1Q22 Enterprise Channel Revenue Report
ESG Outcomes Driven by Lumen's Strategy
Strengthening our business purpose by focusing on the sustainability
opportunities important to our stakeholders and important to our long-term value
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CUSTOMER
EXPERIENCE
CYBERSECURITY
CUSTOMER PRIVACY
NETWORK
RESILIENCE &
RELIABILITY
DIGITAL
TRANSFORMATION
INNOVATION
Focusing on digital
experience
■ Created Customer
Advisory Board (CAB)
■Inaugural CAB
meeting held in May
■ NPS element of
executive
compensation short-
term incentive awards
Integrated security
system - technologies
that ensure the
security, compliance,
and privacy of
customer data
Inaugural transparency
report - semiannual
publication commitment
Strength of physical
infrastructure minimizes
customer disruptions
■4IR technologies rely
on fiber-expanding our
fiber footprint
Providing disaster
recovery services
■ Enable customers to
realize opportunities
and mitigate risks in
4IR transformation
■ Technology-driven
operating models
create efficiencies
Latency and
performance
management - bringing
data closer and faster
to the customers
Modernizing IT application
landscape by building and
deploying platform
capabilities in Hybrid
Cloud
■ Anticipating market trends
and customer needs -
enabling downstream
success
Growing our collaboration
eco-system
Diverse and Talented Employee Base Underpins the Strategy
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