Investor Presentaiton

BLS Competitive Advantage BLS at significant advantage and prequalified to bid for all the contracts in the pipeline BLS INTERNATIONAL Highly Experienced ■ Over 12 years of experience, presence across 58 countries and 29 government clientele Managing 2,320 application centres Tremendous multi-country, multi- counter domain expertise which is one of the key qualifying criteria for such high profile contracts Strong Financial Position ■ Listed company with robust corporate governance ethos ◉ High net worth and robust balance sheet with very low debt ■ Continuous topline growth and margin expansion ■ Positioned as a prequalified bidder ■ ■ Key Focus on Security & Compliance Highest level of security measures in compliance to the rules prescribed by the clients Secured IT servers, advanced electronic systems, encrypted biometric data and data backup facility across all offices Stringent electronic and physical measures to secure all premises/assets Investing in Technology Regular investment in technological advancement to provide need-based, customised solutions to the clients ■ Strong technology deployment helps effectively manage the high volume workflows Regular technical quality checks Agile Proprietary Processes Fast-cycle adaptability with one of the leanest and most agile proprietary process Efficiently manage the complex workflows for large volumes of applications Integrated scheduling and processing systems ensure quick turnaround times Service Excellence ■ Certified ISO 9001, ISO 23026:2015, and ISO 27001 - Regular surveys conducted to evaluate customer satisfaction Regular internal audits also undertaken to ensure adherence to quality control systems TM Corporate Presentation November 2017 | 21

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