Future Ready Investment Strategies
Investor Services Key Indicators - Q1 FY 23
Contact Center
1.23 lakh
Total Call Volume
Outbound
0.58 lakh
Total Call Volume
Inbound
Self service IVR for NAV, SOA, Branch Locator etc.
Inbound Calls for Queries and Support
Outbound Calls for Leads, Call-back request, reminders
etc.
3.01 seconds
Average Speed of
Answer
Chat with Live Agent for Assistance
0.15 lakh
Live Chats
offered
Co-browsing for on-demand Live Assistance on Website
Chatbot and WhatsApp for Conversational Enquiry,
Investing & Servicing
THE
21
Total Complaints Received
1.20 crore
Folios
Investor Services
Low Complaints Ratio
against folios at 0.0001%
JL.
Digital Transactions
(own assets)
HEH
Non-Commercial
Transactions
52%
Digital Transactions done
post E-KYC are SIP
Instalments
100%
Non-Commercial
Transactions processed in
the same day
INR 2.58 crore
Digital Transaction Amount
capitalized post Digital KYC
82.68%
Non-Commercial Transactions
processed in 60 Minutes
2.723
Digital KYC Compliant PANS
created
74%
Total Digital KYC Compliant PANS
created using our website.
48
uti
UTI Mutual Fund
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