Investor Presentaiton
Continued migration to digital.
More digital
Less physical
Australian branches (#)1
At 30 September 2022
we had 27 co-located branches
Australian ATMs (#)
1,399
1,352
1,270
1,153
1,071
931
891
851
781
732
Digitally active customers³ (#m)
5.48
5.31
5.24
5.15
5.09
Down 7%
Down 6%
Up 3%
Customer franchise
Accounts with eStatements
Number (#m)
eStatements (%)
64
62
60
58
55
13.5
11.9
12.3 12.7
11.2
Up 6%
Down 16%
Down 14%
Up 5%
Up 10%
Sep-20 Mar-21 Sep-21 Mar-22 Sep-22
Sep-20 Mar-21 Sep-21 Mar-22 Sep-22
Sep-20 Mar-21 Sep-21 Mar-22 Sep-22
Sep-20 Mar-21 Sep-21 Mar-22 Sep-22
Call Centre Volume (#m)
4.3
Branch OTC² transactions (#m)
Increase in branch volume
due to re-opening after COVID-19
restrictions
Digital Sales³ - Consumer
Sales (#m)
Digital transactions 3,4 (#m)
42
45
Sales (%)
45
43
41
356
3.9
3.8
12.9
334
12.5
316
0.37
298
11.7
11.5
0.33
0.32
277
0.32
11.1
0.30
3.4
3.3
Up 3%%
Down 12%
Up 3%
Down 2%
Up 17%
Up 15%
2H21
1H22
2H22
Up 7%
Up 13%
2H20
1H21
2H21
1H22
2H22
2H20
1H21
2H21
1H22
2H22
2H20
1H21
2H21
1H22
2H22
2H20 1H21
1 Includes all points of presence including Advisory, Community Banking Centres and Kiosks. Kiosks have been restated in comparatives. Co-located branches refer to a single branch location where more than one brand operates. Each co-located
branch is considered two points of presence. 2 Over the counter. 3 Refer to page 136 for definition. 4 Digital transactions include all payment transactions (transfer funds, Pay Anyone and BPAY) within Westpac Live and Compass, excluding. Corporate
Online and Business Banking online.
44
Westpac Group 2022 Full Year Results Presentation & Investor Discussion Pack
Westpac GROUPView entire presentation