Investor Presentaiton

AIA Malaysia - Customer Experience Personalised Omni-channel Experience Powered by My AIA MAIA Customers Powered by My AIA App My AIA 1.1m registered users Note: Data as of September 2021 unless otherwise stated Customers via corporate website Agents via iCari LEARN REPURCHASE BUY CLAIMS SERVICE Powered by My AIA • AIA Vitality ■ Telemedicine Nutrition Digital leads >400k generated in 1H21 ENGAGEMENT AIA Enabled by Financial Health Check " Agents via iPoS ZA Tech via digital partners Self-Serve via My AIA Automation of wide range of policy and claim services for seamless customer experience 4.2 App store rating 92% Claims submitted digitally 100% Claims paid digitally 16

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