Investor Presentaiton

Results Adjusted costs Operating expenses trend, $m 9,176 9,106 988 7,836 7,554 7,524 1,372 802 1,416 1,521 1,322 1,314 6,816 6,315 6,232 6,210 6,888 4019 1Q20 2020 3Q20 4Q20 Technology6 Other Group costs UK bank levy FY20 vs. FY19 (ex. levy), $m 31,531 FY20 highlights FY20 & 4Q20 results FY20 costs of $31.5bn down $1.1bn (3%) vs. FY19 primarily from cost programme saves and reductions in performance-related pay (PRP), partially offset by increases in technology spend and inflation 4020 costs (ex. levy) of $8.3bn up $0.8bn (10%) vs. 3Q20 primarily from increased performance-related pay, technology spend, marketing and other BAU cost increases 4Q20 costs (ex. levy) of $8.3bn up $0.1bn (1%) vs. 4019; cost programme saves were offset by increased technology spend, performance-related pay and other BAU cost increases ◆ FY20 cost saves* of $1.4bn, includes $1.0bn from the 2020-22 cost programme with associated CTA of $1.8bn ◆ Expect broadly stable costs (excluding the bank levy) in 2021 4020 vs. 4019 (ex. levy), $m (3)% 282 (1,352) 927 (1,108) 377 30,657 8,188 1% 62 (435) o/w performance- related pay: +$162m 377 103 8,304 FY19 Inflation Cost saves* Discretionary Technology? Other spend items FY20 4Q19 Inflation Cost saves* Discretionary Technology? spend Other items 4Q20 *Note: cost saves include 2020-22 cost programme saves as announced at Feb-20 and 2019 cost initiatives 13

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