Order-to-Cash Solution Overview

Glossary - KPI / Financial Term Adjusted EBITDA Adjusted gross profit Adjusted gross profit margin Dollar-based net retention Monetized Transaction volume (MTV) Total whitespace Transaction volume Definition Adjusted EBITDA is defined as net profit/(loss) plus depreciation and amortization expenses, income tax expense/(benefit), other expense/(income), stock-based compensation expense, severance costs and acquisition and integration costs and other one time costs Adjusted gross profit is defined as total revenues less total direct costs of revenue, excluding depreciation and amortization, plus stock-based compensation expense included in total direct costs of revenue Adjusted gross profit margin is defined as adjusted gross profit divided by revenue Dollar-based net retention expresses the retained revenue from current customers as a percentage of revenue from the prior year after accounting for upsell, downsell, and churn The dollar value of customer payment transactions that we process through our payment network and is a key driver of our payments revenue Total whitespace is calculated by multiplying 2,500 customers by the revenue opportunity for a fully engaged customer and then subtracting 2021E revenue; whitespace includes payments revenue opportunity Transaction volume refers to the total value of transactions processed during a specified period corcentric 60 60

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