SUSTAINABILITY REPORT 2021

SUSTAINABILITY REPORT 2021 120 270 UN 120 LTD. 260 120 260 Portobello 120 260 LASTRASPOR Portobello's relationship with its franchisees is based on support for the partner's development, as this joint movement leads to the integral solidification of the business and retail operations. This effort is present in the concern to train the teams, to create a welcoming environment for the Shops, to find sustainable and attractive ways to display products, guide customer service and encourage sustainability, a process that has started and will evolve in the coming years. Portobello offers franchisees tools that help strengthen the relationship between stores and their customers, especially architects, such as an intelligence system that enables a better understanding of the market. Purchase and behavior information is analyzed, which helps to improve the overall customer experience and provide a more personalized service and management. Franchise employees must take mandatory training paths, available at Academia Portobello. In the period, 233 training sessions benefited 1,700 people. Portobello Shop São José (SC) MESSAGE FROM THE CHAIRMAN PORTOBELLO STRATEGY GOVERNANCE THE REPORT SUSTAINABILITY AT PORTOBELLO SOCIAL ENVIRONMENTAL ECONOMIC GRI CONTENT INDEX 58

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