Investor Presentaiton
74 SUMMARY OF GRI CONTENT
Aspect
Description
Page/response
External
assurance
Omission
ELDORADO BRASIL 2016 SUSTAINABILITY REPORT 75
Grievance
and complaint
mechanisms
for impacts on
society
G4-DMA Management
approach
G4-S011 Number
of grievances and
complaints about
impacts on society
filed, addressed, and
resolved through
formal grievance
mechanisms
From January to December 2016,
Eldorado received 64 complaints
related to odor, dust, dangerous
driving, improper waste disposal,
illegally parked vehicles etc. In
all, 22 complaints were sent to
the Sustainability area email,
14 to the Ombudsman, one
to the Contact channel on the
institutional website, 14 to the
Strategic Operations Center, and
13 to the Odor Alert Network. All
were addressed and resolved.
SUSTAINABILITY REPORT
EXECUTIVE COMMITTEE
Overall project coordination - Eldorado
Elcio Trajano Júnior
Fábio José de Paula
Rafael de Araujo da Silva
Sidnei Ramos
Michele Dantas
GRI and materiality consulting, editorial
coordination, content and design
Report Sustentabilidade
Revision
Assertiva Mindfulness Editora e Treinamentos
Photography
Eldorado ArchivesView entire presentation