Investor Presentaiton
Section 4: Update on COVID-19 Situation and Moratorium
Operations
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As essential services, the Bank continues to service its customers in all possible ways emphasizing on technology driven solutions.
The branches of the Bank have remained open during this emergency time and the employees have efficiently helped their
customers for all their needs in this situation, while remaining under the guidelines as prescribed by the Government Authorities.
Moratorium & Related Provisioning
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Based on the RBI circulars, the Bank has provided moratorium to its eligible customers.
Moratorium has been provided to 35% of the outstanding book based on the customer requests as received and granted following
the notifications by the RBI. Further, the Bank has provided 100% moratorium on suo moto basis to select segments like rural
financing.
The Bank was required to make COVID-19 related provision of Rs. 25 crores pertaining to accounts where asset classification
benefit was given. The bank has provided the entire amount in Q4-FY20 itself and has additionally taken Rs. 200 crores of COVID-19
related provisioning proactively for over-dues of 1-89 days taking total COVID provisions to Rs. 225 crores.
Business Impact
Although the incremental disbursals on the retail loan book have been sluggish during the lockdown period, the Bank continues to
grow its retail deposits. We hope the retail loan book growth will gradually resume post the lock-down restrictions are likely to be
lifted in a phased manner in the respective zones.
In this situation, the Bank continues to focus on efficiency improvements for which it has taken several steps including the cost
rationalization.
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