Investor Presentaiton
CULTURAL CHANGE TO DRIVE EXECUTION THROUGH FOCUS AND CLARITY
10
KEY AREAS OF FOCUS
GREAT LEADERS
WHO INSPIRE
MOTIVATED TO
PERFORM AND GROW
PROGRESS
Implemented clear customer centric operating model with end to
end accountability
✓ Leadership team appointments completed
✓ Distinctive Leadership Program launched for all people leaders – a
single, consistent program to build leadership and strategy execution
discipline across NAB
✓ Progress towards a simplified business (MLC Wealth, broker
aggregation, BNZ Life transactions)
✓ Focus on fewer projects supported by differential investment
✓ Transparent reporting and measurement against targets
ENGAGEMENT
✓ Quarterly employee
'Heartbeat' engagement
surveys - continuing to
listen and respond to
colleague feedback, with
more work to do to reach top
quartile
Engagement score¹
75
75
77
66
TALENT TO CHANGE
THE FUTURE OF
BANKING
✓ Delivered Career Qualified in Banking to >2,000 colleagues – a
unique program; aiming to have all colleagues trained by FY24
-
✓ Launched a program to skill a group of C&IB bankers in climate
change
2019
Apr 21
Top Quartile
(1) Apr 21 and Top Quartile refer to Glint 'Heartbeat' engagement scores which differ in methodology to the 2019 AON survey. The 2019 score of 66 represents a restated score of the AON survey into a
Glint 'Heartbeat' score methodology
National
Australia
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