1H24 Financial Results slide image

1H24 Financial Results

Cost of providing cash services Challenging commercial model ATM withdrawals¹ Digital payments² m Monthly average 13.6 (51%) 6.7 FY18 FY23 m Revenue and costs from cash services Monthly average Annual $m • Consumer ~20 Business ~50 • +80% Total revenue ~70 36 36 65 FY18 FY23 Total costs ~(410) Free ATM withdrawals at major banks since 2017 Monthly cash withdrawal volumes halved³ • Unit cost of providing cash up ~50%4 . > 1,850 CBA ATMs5, more than 2x next peer Net cost of providing cash ~$340m • ~25% of ATM withdrawals from non-customers 1. CBA excluding Bankwest. 2. CBA including Bankwest. Includes outward Direct Credit and New Payments Platform payments, of which vast majority are initiated through digital channels. FY18 Direct Credit volume annualised from February to June data. 3. Between FY18 and FY23. 4. FY19 to FY23. All cash transactions (including deposits). 5. ATMs and Intelligent Deposit Machines (IDM) as at December 2023, including in branches and off-premise, excludes Bankwest. 00 60
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