1H24 Financial Results
Cost of providing cash services
Challenging commercial model
ATM withdrawals¹ Digital payments²
m
Monthly average
13.6
(51%)
6.7
FY18
FY23
m
Revenue and costs from
cash services
Monthly average
Annual
$m
•
Consumer
~20
Business
~50
•
+80%
Total revenue
~70
36
36
65
FY18
FY23
Total costs
~(410)
Free ATM withdrawals at major banks since 2017
Monthly cash withdrawal volumes halved³
•
Unit cost of providing cash up ~50%4
.
> 1,850 CBA ATMs5, more than 2x next peer
Net cost of
providing cash
~$340m
•
~25% of ATM withdrawals from non-customers
1. CBA excluding Bankwest. 2. CBA including Bankwest. Includes outward Direct Credit and New Payments Platform payments, of which vast majority are initiated through digital channels. FY18 Direct Credit
volume annualised from February to June data. 3. Between FY18 and FY23. 4. FY19 to FY23. All cash transactions (including deposits). 5. ATMs and Intelligent Deposit Machines (IDM) as at December
2023, including in branches and off-premise, excludes Bankwest.
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