Q2 F2023 - Bank of the West Contribution & Financial Results
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Advancing our Digital First strategy
Continuing to deliver on our
Digital First agenda
Launched the NewStart® Pre-Arrival
Account Opening program, an industry
leading digital capability for newcomers
to Canada, driving accelerated customer
acquisition
Launched a digital Mortgage Pre-
Qualification journey; customers can
get pre-qualified for a mortgage in
minutes with no impact to their credit
score and a market-leading 130-day
rate guarantee
Enhanced digital onboarding
capabilities for Commercial deposit
customers
Optimized and modernized the
BMO.com experience, driving
improved customer experience,
efficiency and growth
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Launched ESG Insights on BMO
InvestorLine and adviceDirect
Driving digital engagement
Active Digital Users, Retail (000)¹
3,519
+6%
3,745
Q2'22
Q2'23
Self-serve
Transaction (%)²
Digital Sales
Growth (%)³
90%
+41%
Active Digital Users, Commercial Banking (000)4
233
+7%
249
Q2'22
Q2'23
Data does not include Bank of the West
1 Active digital users is number of retail deposit customers in North America that logged into online or mobile in the last 90 days
2 Self-serve transactions are transactions that occur in online, mobile, ATM, telephone banking; February 2023 - April 2023
Recognized for industry leadership
Awarded two 2023 Celent Model Bank
Awards: the Retail Digital Banking
Transformation Award and the Customer
Financial Resilience Award
Ranked #1 in Account Management,
Digital Money Management, and Alerts in
the 2023 Insider Intelligence Canadian
Mobile Banking Emerging Features
Benchmark
Claimed 6th place in Keynova's 2023
U.S. Mobile Banker Scorecard, moving
ten spots over the last five years
BMO's Canadian mobile banking app
recognized as the overall leader in the
Q4'22 Forrester Digital Experience
Review™M: Canadian Mobile Banking Apps
FORRESTER®
keynova
INSIDER
INTELLIGENCE
CELENT
MODEL
BANK
2023
3 Digital sales is 12 month rolling average for the 12 months preceding the end of the fiscal quarter and include chequing, savings, credit card, loans, mortgage, overdraft (CAD) and CD, MM (US); % growth is Q2'23 over Q2'22
4 OLBB clients in North American commercial, corporate and business banking
BMOM
Strategic Highlights • May 24, 2023
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