Consolidated Financial Performance and Improved Deposit Profile

Digital Transaction Mix continues to grow with 91% of transactions happening digitally and 63% of service requests processed digitally Overall Digital Transaction mix at 91% up from 84% by volume 92% 90% 88% 86% 84% 82% 84% 80% Q4-FY20 64% 62% 60% 58% 56% 91% 54% Q4-FY21 Digital service requests* (% of total SRs) increased to 63% reducing cost to serve 52% 54% 50% 48% Q4-FY20 *Includes service requests such as email statement, debit card hot listing, pin generation, etc; ^other channels includes branch, contact centre, ATMs 27 63% Q4-FY21 IndusInd Bank

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