Annual Report 2019
56
APPEALS
-10.96%
6147
HOTLINE CALLS
+7.34%
878
REQUESTS RECEIVED
CENTRAL BANK OF ARMENIA
In 2019 the CPFEC continued responding to consumer
complaints received in writing and via a hotline service.
During the year a total of 6147 calls were received via a hotline
service, 5699 of them were satisfied, 302 asked to apply in writing,
133 asked to apply elsewhere, 13 were not satisfied. The number of
calls has dropped by 10.96%.
In 2019 the CPFEC received 878 complaints, up by 7.34% (116
more complaints) relative to the previous year.
Increasing the level of
financial literacy of consumers
in Armenia
In 2019, as part of the program "Financial Education at the
School" and in collaboration with the RA Ministry of Education,
Science, Culture and Sport, the Central Bank continued trainings of
teachers who instruct subjects "Me and the Surrounding World",
"Mathematics", "Algebra" and "Social Science", so that they could
conduct lessons integrated with financial education.
In 2019, a total of 2419 teachers from 339 schools were
trained.
The implementation of the "Financial Education in Rural areas"
program continued during the year. In December, as a result of
ANNUAL REPORT 2019View entire presentation