ANZ 2022 Full Year Debt Investor Presentation
ANZ 2022 Full Year Debt Investor Presentation
OUR FY22 ESG PERFORMANCE AGAINST TARGETS
Fair and responsible banking
Keeping pace with the expectations of our customers, employees and the community, behaving fairly and responsibly and maintaining high standards of conduct
Target
Performance
Implement ANZ's new
Customer Extra Care
Framework, including
enhanced training of 5,000
employees to build their
capabilities with respect to
identifying, supporting and
referring impacted
customers, by end 2022
(Australia)
Enhanced training has been provided to more than 5,000 Australian employees through a combination of leader-led meetings and
workshops to identify and support customers in need of extra care. Topics include family violence, elder financial abuse, interpreter
services, gambling harm, supporting customers with disability and those experiencing bereavement
1
NO
POVERTY
***
Implement ANZ's new
human rights grievance
mechanism, and publicly
report on complaints
received under the
mechanism, by end 2022
The grievance mechanism materials were made available on ANZ.com in November 2021. No complaints have been received
to date
DECENT WORK AND
ECONOMIC GROWTH
M
Internal process documentation will be continually reviewed and refined
See our 2022 ESG Supplement for the complete suite of FY22 ESG targets and details on full year performance (when released)
Our 2022 Climate-related Financial Disclosures will be released prior to our Annual General Meeting (AGM)
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