Investor Presentaiton
OUR VALUE CREATION | Intellectual capital
Through the implementation of Rede D'Or São Luiz Care
Practices Manual, our goal is to assess care practices at the
Company's hospitals, ensuring the minimum standards of
service, technical quality and identifying good practices.
Care Practices Manual
The creation of its own quality and
safety evaluation standards at all our
hospitals (the Rede D'Or São Luiz
Care Practice Manual) stemmed from
the expectation of going beyond
accreditation. Our goal is to assess
care practices at the Rede D'Or São
Luiz's hospitals, ensuring the minimum
standard of technical quality and
identify good practices to be shared
among the units.
The program includes good safety and
quality practices for the patients, legal
requirements and guidance on several
accreditation models. At the end of
each technical visit with evaluation
based on the Care Practices Manual
requirements, a report indicates the
service score in compliance with the
required safety criteria.
In order to decentralize and develop, we
have kicked off the Rede D'Or São Luiz
Quality Development Project, in which
we have invited office employees to
join in a training process and included
them in the technical visits to the units
that did not imply conflicts of interest.
Currently, 38 employees have already
participated in the program and
seven are part of the evaluation team,
expanding the team of professionals
eligible to perform technical visits and
bring knowledge back to their units.
Integration of new units
So that all acquired hospitals have the
same Rede D'Or São Luiz standard,
the acquired units go through an
integration process with the Corporate
Quality team, when the Service Quality
corporate office present their actions
and those that will be developed jointly
to foster patient-centered care and
ensure patient safety.
Integration has three different stages:
guideline alignment, integration
checklist and technical visit from the
corporate service quality team to
prepare an organizational diagnosis.
In 2021, we integrated 12 acquired
hospital units: Balbino, Cárdio
Pulmonar, Santa Emília, Nossa Senhora
das Neves, Clim, Guaianases, Serra
Mayor, Antônio Afonso, América,
Biocor, Proncor and Novo Atibaia. In
2021 we incorporated 55% more than
the six new units in 2020.
The average score of the evaluation
of mandatory documents from new
hospitals was 54% adequate to
the checklist.
109 REDE D'OR SÃO LUIZ | Annual Sustainability Report 2021
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