Investor Presentaiton

Customer Zeal Customer centric culture with short and long-term initiatives to win with customers and drive loyalty • Seamless sales and service resolution • Setting and exceeding customer expectations Empowering employees to deliver with zeal Expect to drive significant value by increasing customer retention and attracting new business 00000 NPS remains well above pre- pandemic scores 95% Customer retention rate Embedded in GM compensation plans 9 Investor Presentation REPUBLIC SERVICES

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