Transforming For Our Future
0.60
Delivering Strong Value to our Customers
Achieving top quartile performance in reliability, affordability and customer satisfaction
Improved Reliability1
Outage
Frequency
(per customer
per year)
1.00
+12%
¢/KWh
Better
15
Affordable Rates²
JD Power
Score
Ameren
Increased Customer
Satisfaction3
+23%
0.80
0.89
0.78
10
0.40
0.20
0.00
2013
2021
First Quarter 2022 Earnings | May 6, 2022
LO
5
9.70
10.06
12.89
13.62
600
650
700
628
651
663
690
Better
750
723
731
734
766
773
0
550
Ameren Ameren Midwest US
Missouri Illinois Average Average
1 As measured by the System Average Interruption Frequency Index (SAIFI). Represents the average of Ameren Missouri and Ameren Illinois. 2 Edison Electric Institute, "Typical Bills and Average Rates Report" for the 12 months ended
June 30, 2021. 3 As measured by the J.D. Power Residential Electric Customer Satisfaction Index. Scores represent the average of the Ameren Missouri and Ameren Illinois scores at year-end within the Midwest Large Segment.
2013 2014 2015 2016 2017 2018 2019 2020 2021
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