2020 Financial Highlights
Overview of Fidelity Bank
Retail And Digital Banking Evolution / Progress Report
Number of Customer Accounts (#'m)
Savings deposits (N'bn)
Retail Risk Assets (N'bn)
17%
8%
15%
8%
5.3
5.7
4.5
3.6
3.9
54%
21%
28%
424.4
15%
57.2
-22%
-16%
275.2
228.0
44.8
155.0
178.6
37.6
43%
53.8
-1%
53.4
2016
2017
2018
2019
2020
2016
2017
2018
2019
2020
2016
2017
2018
2019
2020
Mobile/Internet Banking Cust. (#'000)
Number of Debit Cardholders (#'000)
Electronic Banking Penetration (%)
38%
31%
21%
2%
11%
6%
14%
3,000
2,488
2,206
2,338
69%
1,937
1,982
1,906
1,005
1,701
795
13%*
1,382
513
820
345
*
5%*
7%*
5%*
52.8%
47.4%
42.4%
35.4%
22.8%
184
1,693
1,995
636
1,036
1,393
2016
2017
2018
2019
2020
2016
2017
2018
■Mobile Banking
2019
2020
■Internet Banking
2016
2017
2018
2019
2020
5
*
Approximated difference between 2 values
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