COVID-19 Impact and Financial Review
Overview of Fidelity Bank
Retail And Digital Banking Evolution / Progress Report
Number of Customer Accounts (#'m)
Savings deposits (N'bn)
17%
2%
15%
8%
5.3
5.4
4.5
3.6
3.9
Retail Risk Assets (N'bn)
-22%
-16%
32%
21%
28%
363.9
15%
57.2
275.2
228.0
44.8
155.0
178.6
37.6
43%
-5%
53.8
51.2
2016
2017
2018
2019
H1 2020
2016
2017
2018
2019
H1 2020
2016
2017
2018
2019
Hồ 2020
Mobile/Internet Banking Cust. (#'000)
Number of Debit Cardholders (#'000)
10%
31%
2%
11%
1%
38%
2,741
14%
2,488
2,206
2,230
69%
1,937
1,982
1,906
795
906.
1,701
1,382
513
820
345
184
1,036
1,393
1,693
1,835.
636
2016
2017
2018
2019 H1 2020
2016
2017
2018
2019
H1 2020
■Internet Banking
■Mobile Banking
5
Commentary
Sustained annual double-digit growth in
savings deposits and on course to achieve
the 7th consecutive double-digit growth.
►87.3% of customers transactions are now
done on electronic banking channels.
► Fidelity chatbot, Ivy was rated as the clear
leader amongst Nigerian banks in the 2020
KPMG Digital Channel Scorecard.
▸ Our flagship mobile banking product
(*770%) was also rated in the top tier
category in the scorecard.
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