CIBC Investor Presentation
Transforming the Bank through Our Continuous Improvement Journey
WHERE WE WERE & WHERE WE ARE TODAY
Earnings by Region
2014
Q2 2021
Growth Metrics
2014
Q2 2021
J.D. Power Retail
#5
#51
Satisfaction Ranking
Diversifying
Improving Client
Experience
to Drive Growth
Loans ($B)
268
432
Earnings Growth
Canada
While Maintaining
U.S.
Deposits ($B)
325
577
Risk Discipline
Other
AUA ($MM)
1,703
2,783
75%
69%
6%
20%
19%
11%
Efficiency Metrics
2014
Q2 2021
Capital & Liquidity Metrics
2014
Q2 2021
Efficiency Ratio
59.0%
54.9%
Investing in
Process
Improvements to
Strong Capital
and Liquidity for
Challenging
CET1
10.3%
12.4%
Economic
Drive Efficiency
Sales to Service Ratio²
50.4%
68.1%
Scenarios
Liquidity Coverage Ratio
(LCR)
129%3
134%
CIBC
CREATING ENDURING SHAREHOLDER VALUE BY EXECUTING ON OUR LONG-TERM PROFITABLE GROWTH STRATEGY
1 J.D. Power Ranking Canadian Retail Banking Satisfaction Survey for 2021. Result was impacted by COVID-19 pandemic operational issues. 2Sales to Service Ratio is defined as the number of sales or advisory roles divided by
the number of service and administrative roles. ³ Regulatory disclosure of Liquidity Coverage Ratio was effective the first quarter after Jan/15. CIBC's Q2/15 LCR was 129%.
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