Investor Presentaiton

Key points Stable resident policyholder growth • • Strong growth in non-resident PHI with growing relevance to Medibank Industry growth remains strong with a continuation of factors supporting participation Service NPS recovery in both brands • FYTD policyholder growth of 0.4k policyholders or 0.02% (as at 31 Mar 23] • Expect a strong 4Q, with positive momentum leading into FY24 • Expect to announce a further customer give back before 30 Jun 23 . Strong rebound in student, worker and visitor visas • Strong FYTD policy unit growth of 62k, to 258.5k policy units (as at 31 Mar 23) medibank Megatrends in health will continue to drive patient-centric outcomes Our vision is to create the best health and wellbeing for Australia Cybercrime update • • • . Differentiated offerings, investment and future partnerships will support further growth Greater adoption and access to new care settings provides Australians with more choice, value and control of their health Medibank is evolving its relationship with partners Our strategy continues to meet the changing needs of customers while generating value for shareholders and bringing about much needed change in the health system We continue to expand our reach in health in both the private and public system, building strong relationships with multiple health providers with new relationships including: о о JV with Aurora Healthcare to deliver an innovative integrated mental health care model GP-led initiative referring Myhealth patients to Medibank's Type 2 Diabetes Program о North Coast Health Connect, offering Coffs Harbour residents virtual healthcare Medibank has been provided with Deloitte's findings from their external incident review Deloitte made recommendations to enhance Medibank's IT processes and systems, a number of which have already been implemented At this stage we do not expect a material increase to recurring IT costs resulting from the cybercrime

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