2022 Highlights and ESG Progress

Glossary - Acronyms ALCO: Assets and Liabilities Committee AM: Asset management AML: Anti-Money Laundering AT1: Additional Tier 1 AuMs: Assets under Management BFG: Deposit Guarantee Fund in Poland bn: Billion BNPL: Buy now, pay later bps: Basis points c.: Circa CET1: Common equity tier 1 CHF: Swiss franc CIB: Corporate & Investment Bank CoE: Cost of equity COR: Cost of risk Covid-19: Coronavirus Disease 19 CRE: Commercial Real Estate DCB: Digital Consumer Bank DGF: Deposit guarantee fund DPS: Dividend per share eNPS: Employee net promoter score EPS: Earning per share ESG: Environmental, social and governance FL: Fully-loaded FX: Foreign exchange Santander FY: Full year GDF: Global Debt Finance GDP: Gross domestic product GTB: Global Transaction Banking GWPs: Gross written premiums HQLA: High quality liquid asset HTC&S: Held to collect and sell IFRS 9: International Financial Reporting Standard 9, regarding financial instruments IPS: Institutional Protection Scheme LCR: Liquidity coverage ratio LLPS: Loan-loss provisions LTV: Loan to value M/LT: Medium-and long-term mn: million MREL: Minimum requirement for own funds and eligible liabilities NII: Net interest income NIM: Net interest margin NOI: Net operating income NPL: Non-performing loans NPS: Net promoter score OEM: Original equipment manufacturer PB: Private Banking PBT: Profit before tax P&L: Profit and loss POS: Point of Sale pp: Percentage points Ps: Per share QoQ: Quarter-on-Quarter Repos: Repurchase agreements RoA: Return on assets RoE: Return on equity RoRWA: Return on risk-weighted assets ROTE: Return on tangible equity RWA: Risk-weighted assets SAM: Santander Asset Management SAN: Santander SCIB: Santander Corporate & Investment Banking SC USA: Santander Consumer USA SME: Small and Medium Enterprises SRF: Single Resolution Fund ST: Short term T1/T2: Tier 1/Tier 2 TLAC: Total loss absorbing capacity TLTRO: Targeted longer-term refinancing operations TNAV: Tangible net asset value TPV: Total Payments Volume YoY: Year-on-Year YTD: Year to date WM&I: Wealth Management & Insurance 52

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