SUSTAINABILITY REPORT 2021

SUSTAINABILITY REPORT 2021 03 Message from the Chairman Portobello 04 Portobello 17 Strategy 19 Governance 20 Structure 22 Integrity 23 Risk Management ESG 25 The Report 26 Sustainability at Portobello 37 Social 38 Employees 47 Community 53 Customers 57 Franchisees 60 Providers 61 Investors ESG 62 Environmental 64 The ceramic coating 66 Deposit 67 Water 70 Emissions 72 Energy 73 Waste ESG 76 Economic 77 Financial and operational performance 78 Main highlights 80 GRI content index 2

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