Three-Year Recovery Plan
Investing in customer, brand and digital
Giving customers confidence to book
.
Record high or near high Net Promotor Scores across all brands and most trusted airline in the region¹
•
Domestic Dual Brand strategy powerful with each airlines' continued strength in targeted customer segments
-
Business and premium leisure: Qantas as the only full-service offering including three-tier lounges,
complimentary food and drink, fast, free Wi-Fi and leading Loyalty program
Price sensitive business and leisure: Jetstar price leadership maintained despite strong competition
Well-positioned for a safe restart of international travel
- The most trusted airline to keep Australians COVID-safe and healthy for international travel¹ as 'trusted advisor'
Jet⭑
― Investing in a digital health passport for easy proof of vaccination or negative COVID test, for seamless travel
Ongoing digitalisation enhancing customer experience across and beyond the travel journey including improvements to the
Qantas App
Maintaining confidence to book and fly, as well as retaining customer loyalty
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'Fly Flexible' extended to the end of February 2022, Jetstar flexible 'FareCredit' continues
Qantas Frequent Flyer member status-retention support extended and up to 50% more Classic flight redemptions available²
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Sydney to Auckland
Sydney to Auckland
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1. Qantas is the most trusted airline to keep Australians safe, healthy and successfully manage risks associated with COVID and international travel. Survey conducted August 2021. 2. Up to 50% more flown Classic redemption segments as a proportion of the total flown segments
on Qantas marketed and operated flights versus the equivalent measure over 2019 on selected routes in Australia from 14 July 2020 until 31 December 2022, all Trans-Tasman routes from 18 April 2021 until 31 December 2022, and all other international routes from when two-
way unrestricted travel commences for each route until 31 December 2022.
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