Investor Presentaiton

QANTAS INTERNATIONAL Owning the high-yield customer A world-renowned customer experience . Continual investment in the customer experience alongside business transformation - World's best lounges (Sydney, Singapore, Hong Kong, Los Angeles) A330 Business Class Suite with state of the art IFE1 'New Economy' meal service Ongoing investment in our people and a personalised service experience Recognition for our investment² 2015 TRAVELLERS' CHOICE™ 2015 ONBOARD HOSPITALITY AWARDS Traveller Cellars tripadvisor Airline Sky 2014- THE DESIGN AIR WINNER GOLD FIRST CLASS SPARKLING TOP AIRPORT LOUNGES 2015 Food Drinks Lounge Operational NPS Improvement +11% pts 39% 35% 28% FY12 FY13 FY14 1. In-flight entertainment. 2. Australia's favourite Domestic and International airline in TripAdvisor's 2015 Travellers' Choice Awards. Awarded best First/Business amenities, Best Economy Dining in Onboard Hospitality Awards 2014. Best First, Business and Overall Cellar, Best Presented First and Business Class Wine List, and the Best First Class White and Sparkling Wines at the 2013 Cellars in the Sky Awards. Sydney International First Lounge, awarded Best Airport Lounge in TheDesignAir Top 10 Airport Lounges 2015. 129

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