Solutions Strategic M&A - Giza Systems Acquisition
ccc Transaction Overview
ccc was established as a captive call center company for stc but has grown to acquire significant B2B business
Background
Founded in 2011 as a JV between stc Group and the US-based global company
STARTEK, a conglomerate CX mgmt. company
Biggest customer experience management provider in KSA handling over 35 mn
annual interactions
Presence & reach
5,823 FTEs
Madinah
84% Saudization
35% female
Riyadh
Jeddah
Offerings mainly Customer Care BPO, staffing (MPO) for mostly large clients in
KSA; nascent shared services, consulting, other specialized services
25+ Clients
Transaction Details and Rationale
Transaction details:
◉
The transaction to acquire of 100% in Contact Center Company (ccc) was initially
announced on the 10th of November 2022 and is expected to complete in 2Q 2023.
The acquisition will be based on 100% Enterprise Value amounting to SAR 450 million
◉
solutions Intends to fund the acquisition from its own resources
■
Good strategic fit - ccc ticks three boxes for solutions:
1. ccc Serves solutions' Business Process Outsourcing (BPO) aspirations by expanding its
portfolio in scope - beyond MPO and HR - and scale
2. It completes solutions' coverage of ICT customer journey by enabling end-to-end
offerings from design to operations
3. It delivers accelerated revenue growth and fulfils the inorganic growth agenda
Services Portfolio
.
Customer
Lifecycle
Management
• Customer care
• Telesales
• Social media
management
Retention &
loyalty
management
Digital
Platforms
Business
intelligence
• Speech analytics
• Big data
⚫ Cyber security
• Work from home
• Omni channel
HR Services
•
Staff
augmentation
Recruitment
• Training
• On-boarding
• Payroll
.
processing
30mn+ calls
answered
320k+
customers
retained
8+ languages
Shared
Services
•
Finance
·
•
• Accounting
Business process
engineering
solutions
by sic
26/31View entire presentation