Investor Presentaiton
Operating highlights
T
Mobile strategy continuing to deliver growth
Mobile service net adds
■ +101k retail postpaid handheld services
including +67k branded +34k Belong
■ +95k retail prepaid handheld unique
users
■ +240k wholesale MVNO including
prepaid and postpaid services
■ +892k retail loT services
Fixed service net adds
■ -69k retail fixed bundle
and data services
including +10k Belong
■ +246k nbn connections
with 45% estimated
market share as at end of
FY21 (ex-satellite)
Building value
■ Mobile: +$3 TMMC mass market branded growth on
pcp and $170m EBITDA growth on pcp
■ Fixed - C&SB: Focus on higher speed tiers and add-ons
■ Fixed - Enterprise: Positioning for return to growth with
Adaptive Networks
■ Telstra Health: FY21 revenue growth 6% and confident
for high teens organic revenue growth in FY22
■ Telstra Ventures: ~$300m increase investment value
Improved customer experience
Episode NPS improved +9 last 12 months
and +6 last six months
Strategic NPS improved +7 last 12 months
and +2 last six months
Continued cost reduction
$490m or 8.1% underlying fixed cost reduction in FY21
■ $1.8b or 10.2% decline in FY21 total operating expenses¹
$2.3b underlying fixed cost reduction since FY16. On track for $2.7b cost
reduction with $430m target in FY22
1. 'Reported lease adjusted' includes all mobile handset leases as operating expenses, and all rent/other leases below EBITDA.
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Telstra September 2021 Debt Investor PresentationView entire presentation