Group Financial Performance
15
Delivery against strategy and priorities
Recent, albeit modest, acquisitions have been fully integrated and the synergies
expected have been achieved along with high levels of customer retention.
Limited opportunities in our traditional registry space remain.
We have expanded our Loan Servicing operations into the UK, and continue to
invest in the US business's operational and technology capabilities to meet new
regulatory requirements and position us for growth. We continue to see
opportunities to deploy capital in performing and non performing MSRs.
While the competitive landscape remains challenging, we continue to achieve
high levels of customer satisfaction and client retention and our investments in
integrated products helped us win a number of new clients across the group.
We remain cost disciplined, adding volume to our Global Service model and have
commenced a program in the US to rationalise property which whilst adding cost
for this result will give us benefits over the coming years.
There is a renewed focus on acquisition opportunities that strongly align with our
core competencies. We continue to keep a watching brief on the possible disposal
of the ASIC registry asset. As with any opportunity, our disciplined approach to
acquisitions and return hurdles remain key.
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