ANNUAL INTEGRATED REPORT 2021
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ANNUAL INTEGRATED REPORT 2021 | AXTEL
AXTEL DIGITAL
The biggest challenge we initially faced due to the
health emergency was to adjust Axtel's operations to
a fully remote system. This change was made possible
thanks to the Axtel Digital initiative which helped us
transition to a hybrid work culture, rethinking physical
and digital spaces and processes to comply with health
regulations and work safely. This year we focused
on increasing the efficiency and agility of operations
without sacrificing employee and associate safety.
Redesigning our processes has been an essential part
of our new business model. We reviewed all functions
of the pilot model implemented at the beginning
of the pandemic in detail and analyzed feedback
from our employees to make changes and increase
productivity through specialized training and digital
tools.
We have made adjustments to employee training to
become a more intelligent, analytical, and data-driven
organization. We constantly update our understanding
of cutting-edge technological issues, such as
automation and data mining in new digital trends.
We focus on using specific strategies to achieve
digital transformation and perform specific projects
to automate a large part of our operation. Thanks to
tools such as Robot Process Automation (RPA) we
can improve the customer experience while keeping
costs to a minimum, obtaining excellent results and
maintaining the budget.
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