Investor Presentaiton

Delivery not deflected by unprecedented challenges Managing Covid-19 impacts The impact of Covid-19 on the business. has been complex and far-reaching, but all challenges have been met . Supporting customers 319,000 customers offered financial support through ExtraCare Priority Service Register sign ups increased by 112% to 175,000 customers through active promotion Investor Presentation 9 • • Financing our business Household consumption up 11%: £58m Non-household revenue down by 16%: £(35)m Household cash collection remains strong Largest ever investment programme on track and developer market rebound Keeping colleagues and supply chain safe and well ⚫ No employees furloughed • 3,000 colleagues transferred to home working • Operational working practices transformed • Half-day health, wellbeing and safety day attended by 3,000+ colleagues • Hundreds of Covid-safe workplaces created Purpose environmental a and social p through Sanitiser Here Maintaining resilience • 1.4 billion litres put into network in a single day only 8 times in 14 years - 7 of them in 2020 • Water quality maintained: ERI and CRI targets set to be hit* • Smaller water treatment and water recycling centres carrying extra weight due to shifting patterns of demand *Event Risk Index, Compliance Risk Index, provisional assessments pending issue of 2020 data from Drinking Water Inspectorate love every drop anglianwater

View entire presentation