Tanfeeth Overview
Tanfeeth Overview
تنفيذ
Concept and
objectives
Current
State
IBM
Partnership
tanfeeth
■ Tanfeeth was established as the GCC's 1st shared services company to deliver most cost efficient operations at
significantly improved service levels through application of lean manufacturing methodologies to run efficient
operations
Strategic objectives:
o Enhance competitiveness and value creation for our clients and Emirates NBD through efficient and consistent
service delivery
。 Continuously transfer best in class operations knowledge and infrastructure from world shared services industry
leaders to the GCC
。 Develop Emirati talent platform that could be a role-model for the rest of the UAE
■ Tanfeeth established as 100% owned subsidiary of Emirates NBD
■ Headcount of 731 as at 31 December 2011
■ Current operational scope includes Retail Credit Centre (RCC) and Call Center processes for Emirates NBD
2011 Accomplishments:
o Designed and rolled out Tanfeeth HR engine, including Shared Services specific policies and processes
Onboarded and transformed Emirates NBD's RCC unit by implementing the lean based Tanfeeth Operating
Model which significantly reduced turnaround time and improved efficiency
。 Onboarded Emirates NBD call center and optimised operations
o Implemented an empowerment initiative to transform the call center into a virtual branch
Strategic agreement formed with IBM over a period of 7 years
Agreement gives Tanfeeth exclusivity in the UAE paired with a joint go-to-market strategy and leveraging IBM brand
■ IBM will support and provide managed service in Tanfeeth
■ Tanfeeth to have access to IBM's "Top Performers" to supplement Tanfeeth's existing workforce, as well as
proprietary tools to support service delivery (Command Center, Advise HR and Time Volume Capture (TVC))
▪ IBM to provide process and soft skills training to Tanfeeth employees including the leadership team
Emirates NBD
36View entire presentation