Investor Presentaiton

Retail UK - focused on increasing returns Bank of Ireland 2018 Results Announcement Investor Day Strategic Initiatives Committed to the UK, focused on increasing returns - Investing in businesses that are generating above-hurdle returns Improving returns in businesses with potential to meet return and efficiency hurdles Reposition business where less certainty exists about meeting hurdle expectations 2018 Progress . • Investing in growth segments, where we can generate attractive returns: Income growth of 6% with improved cost of funding, costs have reduced by 2% vs. 2017 Northridge car finance new lending of ₤1.1bn Improving the position of certain portfolios through a reduction in the cost of funds, cost of acquisition and cost to serve. Value delivery from partnership model Mortgage new lending of £3.3bn; maintaining risk discipline amid competitive backdrop Consumer new lending of £0.6bn Repositioning: progressing UK credit card portfolio options; continued run down of legacy portfolios Target outcomes in 2021 ↑ c.10% overall growth in loan book Increase RoTE to high single digit Bank of Ireland 12

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