Investor Presentaiton
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Advancing our digital experience in-line with customer preferences
Strong digital foundation in place
Top tier digital sales volumes
driving customer acquisition
U.S. digital deposits across all 50
States
Integrated North American Treasury
and Payments cash management
solutions
Top-2 in Canadian Digital Advice5
with adviceDirect and SmartFolio
⚫ myWealth digital client onboarding
⚫Electronic trading technology
platform through Clearpool
External recognition
CELENT
MODEL
AWARDS
2021
BAI
GLOBAL
INNOVATION
AWARDS
Accelerated Digital Engagement
Digital adoption, %
1
+180bps
+310bps
59.0%
60.8%
48.2%
51.3%
Q3 F'20
Q3 F'21
Active Mobile Users, 000s
M
+7%
Q3 F'20
Q3 F'21
3
+13%
1,985
2,129
495
559
Q3 F'20
BMO CashTrack
Q3 F'21
INSIDER
INTELLIGENCE
Ranked #1 for digital
money management,
security and alerts
20
banking
technology
BMO Quick Pay
Self-Serve Transactions, %
1+1²
2
+10bps
Q3 F20
Q3 F'21
4
+80bps
.
Delivering speed, efficiency and scale
• Personalized, data-driven experiences,
e.g. BMO CashTrack BMO Insights, Al
powered tools to manage cash flows
Accelerating cloud transformation with
AWS to modernize operations and
introduce new digital applications
•
BMO Business Xpress - account
openings in minutes, powered by data
analytics and best-in-class automatic
adjudication strategies
• Google Pay partnership to drive scale
and innovation
Partners
G Pay
powered by
aws
91.7%
91.8%
76.6%
77.4%
B blend
Lively
Intuit.
turbotax quickbooks
mint
AWARDS
Q2 F'20
Q3 F'21
Q3 F'20
Q3 F'21
1 Digital adoption is percent of deposit customers that logged on in last 90 days. Active mobile users is number of deposit customers that logged into mobile in the last 90 days
2 Self-Serve Transactions includes deposits, bill payments, internal funds transfers, withdrawals and e-transfers sent across ATM and Digital channels
3 Digital adoption is percent of retail deposit customers that logged on in last 90 days. Active mobile users is number of retail deposit customers that logged into mobile in the last 90 days
4 Self-Serve Transactions includes deposits, bill payments, internal funds transfers, withdrawals and Zelle payments (P2P) sent across ATM and Digital channels
5 Source: Investor Economics (previously known as Strategic Insight) March 2021
BMO Financial Group
Investor Presentation • October 2021
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