Investor Presentaiton
RHODE ISL
ISLAND
PARTMENT OF I SHU
Guiding Principles
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Right Service, Right Place
Effective triage is fundamental to serving
customers as quickly as possible.
Champion "The Easy Way"
Customers should be rewarded for being
proactive, coming prepared, and using preferred
channels.
Prevention > Correction
Breaking the cycle of churn requires greater effort
up front to avoid unnecessary closures.
Clear Message, Warm Voice
In every communication or interaction, customers
should feel welcome, respected, and understood.
Keep Customers in the Loop
Make extraordinary efforts to let customers know
the status of their case at any given time.
HUMA
Inspire Confidence
Highlight when things go well in order to rebuild trust with employees
and customers and build a culture of excellence.
Decide with Data
Use data to inform decisions and track progress toward department,
program, and service level goals.
Commitment to Diversity, Equity & Inclusion
Excellence
Acknowledge that systemic barriers exist and work together to
eliminate them, promote change, show accountability, and embrace
differences.
Support the Whole Family
Use a holistic, coordinated approach to ensure families have
opportunities to achieve their goals and thrive.
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